Field Notes
Practical notes on AI agent deployment.
Short essays on where agents fit, how teams should sequence implementation, and which technical choices actually change the operating model.
Managed Services Agents for Ticket Escalation
A field note on where managed services agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Accounting Firm Agents for Client Document Chasing
A field note on where accounting firm agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Private Equity Operations Agents for Portfolio Reporting
A field note on where private equity operations agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
SaaS Implementation Agents for Customer Launch Plans
A field note on where SaaS implementation agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Ecommerce Operations Agents for Returns Exceptions
A field note on where ecommerce operations agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Facilities Operations Agents for Preventive Maintenance
A field note on where facilities operations agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
AI Agent Pilot Selection for Operators
A field note on where AI agent pilot selection can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.