Field Notes
Practical notes on AI agent deployment.
Short essays on where agents fit, how teams should sequence implementation, and which technical choices actually change the operating model.
Agent Observability Runbooks for Production Workflows
Agent observability is useful when traces, logs, approvals, and business outcomes are organized into runbooks operators can use after a workflow fails.
Approval Packets for Human-in-the-Loop Agents
Human-in-the-loop agent approvals only work when the reviewer gets a compact packet that explains the action, evidence, risk, and fallback before anything changes.
Agent Evaluation Scorecards Before Production Rollout
A practical agent evaluation scorecard gives operators a production gate based on evidence quality, tool behavior, review load, and rollback readiness.
Tool Permission Inventory Before Agent Launch
Before an AI agent can move work across real systems, the team needs a tool-permission inventory that names what it can read, draft, route, change, and never touch.
Agent Readiness Audits Before Workflow Automation
A field note on where AI agent readiness audit can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Where AI Agents Actually Fit in Operations
A practical map for choosing the first agent workflow: start with operational friction, not with the model or framework.
Customer Support Triage Agents That Keep Humans in Control
A field note on where customer support triage agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Finance Close Agents for Evidence Collection
A field note on where finance close agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Revenue Operations Agents for CRM Hygiene
A field note on where revenue operations agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.
Procurement Intake Agents for Better Purchase Requests
A field note on where procurement intake agents can fit, how to pilot it safely, and which operating metrics prove whether the workflow actually changed.